Terms & Conditions

These Terms and Conditions are applicable every time you access our website and/or order goods from our website. Please note that these Terms and Conditions also incorporate the following sections which we advise that you read:

Before proceeding with an order you will be required to show that you have read and understood the following terms and conditions. We recommend that you print a copy of these Terms and Conditions for your future reference.

1. Ownership
1.1 This site (OutPack) is owned and operated by Genre Base Ltd. Our registered office is 55 Hoghton Street, Southport, Merseyside, PR9 0PG

1.2 All rights in this website are owned by us. Any unauthorised use, copying or modification is prohibited.

2. Ordering Goods
2.1 All orders placed through our website will be subject to our acceptance of the order.

2.2 When you submit an order to us on our website you will receive a ‘bounce back’ confirmatory email of this order saying that we are processing your order. You will then receive a second email from us acknowledging your order and giving you estimated timescales for delivery. You should check both emails for accuracy and let us know immediately if there are any errors. Neither of these emails constitute acceptance of the order by us. Your order will be accepted by us (and a contract will then be formed between us) when we despatch the goods to you. Title to the goods will pass to you on delivery.

2.3 Promotional codes are codes that enable customers to obtain benefits such as discounts, free delivery and free gifts. These codes are non-transferable so may only be used by the person to whom they are issued and must only be used in accordance with their terms and conditions of use. If you use a promotional code to claim a promotional benefit, you must first check that it was issued to you and that you are eligible to use it. By using it to claim a promotional benefit you will be confirming that:-

you are entitled to use the code;
you meet all the conditions that apply to its use;
you agree to the terms set out below.
If, before accepting your order, we find that you are not entitled to use the code or do not meet all the terms and conditions of its use, we may reject your order or alternatively process it without the promotional benefit being applied. If, after accepting your order, we find that you were not entitled to use the code or did not meet all the terms and conditions of its use, we may reverse the benefit that you obtained. If you transacted on a cash basis e.g. by debit or credit card, we may take a further payment, equivalent to the value of the benefit obtained, from the card used. If you transacted on a credit basis, the value of the benefit obtained may be charged to your credit account.

2.4 Should you wish to cancel your order or return any goods, please go to the Returns section for further information.

2.5 Please note, you are responsible for all purchases made on your account and are personally liable for all the outstanding balance.

3. Processing your orders and payment
3.1 If you are paying for your order through your Out Pack account, the relevant payment will be shown on your next statement.

3.2 Whilst it is our intention to keep our website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.

3.3 All prices shown on our website are inclusive of VAT. Delivery charges are clearly highlighted throughout the site. For further information on delivery charges see the Delivery section.

4. Delivery
4.1 Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our delivery services and we may not be able to arrange delivery of some items to such addresses. You will be notified of this when you place your order.

4.2 Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this time scale. This also applies to products sent direct from our manufacturers. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

4.3 All items are subject to stock availability.

4.4 When we deliver your items to you you may be asked to sign for the goods to acknowledge that you have received them.

4.5 Please note that if you wish to return goods you have 28 days from receipt of the goods to return them to us.

4.6 If an item is faulty please contact us and we will arrange an appropriate remedy.

4.7 We reserve the right to stop a delivery at any time, including after despatch, if we suspect that the transaction might be fraudulent.

5. Privacy Policy
Please make sure that you have read and understood our Privacy Policy which explains how we safeguard any data which you provide to us in order for us to fulfil your online order.

6. General
6.1 The use of our site and any contracts formed are governed by English law. Overseas orders will not be accepted.

6.2 All products are sold on the basis that they are for personal, domestic use only.

6.3 We shall not be responsible to you whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non performance of our obligations under these terms and conditions including such damage as may be reasonably foreseeable at the date you order the goods.

6.4 Nothing in these terms and conditions shall exclude or restrict our liability for death or personal injury caused by our negligence.

6.5 Our liability for any claim for loss or damage shall be limited to the sum paid by you for the goods.

6.6 A person who is not a party to these terms and conditions shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.

6.7 If any provision of these terms and conditions is found to be invalid or unenforceable by a court the invalidity or un-enforceability of such provision shall not affect the other provisions of these terms and conditions.

6.8 We may assign or transfer any of our rights or sub contract any of our obligations under these terms and conditions to any third party.

6.9 You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with our specific permission in writing.

6.10 We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website.

6.11 There are links on our website to third party websites which we believe may be of interest to you. We do not have any control over the content of these websites nor can we be liable in respect of anything contained on these websites.

6.12 These terms and conditions govern the entire trading relationship between you and ourselves and will remain in force for the duration of our trading relationship.

6.13 All intellectual property rights (including use of trade marks) shall be solely owned by us. You are permitted only to use material on this website as expressly authorised by us or our licensors.

6.14 Any unauthorised use of material on this site is strictly prohibited.

6.15 We will use reasonable endeavours to verify the accuracy of any product or pricing information which we place on the site but we make no warranties (whether express or implied) in relation to the accuracy of such information).

6.16 We may close your account or terminate our trading relationship by giving you notice of at least seven (7) days. This does not affect your obligation to repay any amounts you owe to us.

6.17 These Terms and Conditions supersede all previous Terms and Conditions, representations, undertakings and agreements.

7. Copyright
7.1 We are the operators of this website, and the contents of it are either our property (or that of our affiliated companies) or are used under licence from our suppliers. We are the owners of the compilation of information in this website.

7.2 Our rights, and those of our affiliates and suppliers, are protected by UK, European, and International intellectual property laws, including those for the protection of copyrights, trademarks, and database rights. Misuse of this website may incur civil liability or attract criminal sanctions.

7.3 We grant you a limited, non-exclusive and revocable licence to access our website for the purposes of browsing our (or our affiliates) product offer(s), ordering goods or services from us (or our affiliates), or obtaining contact information for us (or our affiliates).

7.4 Your licence to access our website does not extend to any commercial use of our website, or to any use of our website whatsoever which is for the benefit of any commercial entity other than us (or our affiliates).

7.5 You are expressly not permitted to download any part of our site (other than by reason of automatic page caching), to amend or modify it or any part of it, to reproduce or copy, sell (including any resale), or otherwise exploit our website (or any part of it) for any purpose other than as set out above, nor are you permitted to frame our website or to link to any element of it other than the homepage.

7.6 You are permitted to link to our homepage, provided that the link is not misleading, false, derogatory, or otherwise prejudicial to our (or our affiliates) suppliers interests, but you are expressly not permitted to use any of our logos or graphics either as or in connection with such a link.

Order Acceptance
Your order will be accepted by us, and a contract will then be formed between us, when we despatch the goods to you.

Introduction

This Privacy Policy is intended to help you better understand how we collect, use and store your information – whether you are a Retailer or End User/Consumer – when using our products or services or whether you’re simply visiting this website.

By using any of our services, you are agreeing to the terms of this Privacy Policy, and, as applicable, our Terms and Conditions.

What information do we collect about you?

As part of the buying and selling process, we collect the personal information that you give to us when you register online, purchase something from any of our webstores, purchase over the telephone or enter our competitions and surveys. This includes;

  • Your full name and personal details including home address, email address, telephone and mobile numbers
  • Date of birth and/or age to make sure that you’re eligible to purchase age restricted bladed items. We may send your details to, and also use information from credit reference agencies and fraud prevention agencies to prevent fraud and to verify your identity.
  • Business details including company name, shipping and billing address, telephone and mobile numbers and email address
  • When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

We use this information to manage your account, support and process your order, authentication, processing of payments and marketing (unless you have opted out).

How long do we keep it for?

The periods for which we keep your information depends on the purpose for which your information was collected and used. We will not keep your personal information for longer than is necessary for our business purposes or for legal requirements.

In all cases, our need to use your personal information will be reassessed on a regular basis, and information which is no longer required for any purposes will be disposed of.

Who do we share it with?

We share your information will the following business partners. They will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

  • Our IT service providers when it is necessary for them to support our internal IT issues.
  • Our CRM Business Software provider – to enable us to process your orders and manage your account
  • Couriers to help deliver our products to you.
  • E-commerce platform providers which allow you to place orders and make payments online
  • Various credit reference agencies, electoral role and other sources of data/agencies to ensure we comply with our legal and regulatory obligations regarding bladed items
  • Anyone else where you have given consent for or as required by Regulators and the law

Email

Whilst we will take all reasonable steps to protect and secure your personal data, we cannot guarantee the confidentiality of any messages transmitted between you and us via email as these are potentially accessible by others. We will not be liable to you or anyone else for any loss relating to any email message sent by you to us or by us to you.

Security

We know how much trust you place in us when you share your personal data. Because of that we place great importance on the security of your personal information and will always take appropriate precautions to protect it.

This website and the “checkout” pages on our webstores use industry standard software protection for secure financial transactions. Your personal information such as your credit card number, name, and address, is securely encrypted so that it cannot be read as the information travels over the Internet. We never hold your credit card details on our website or in our own records.

Even with all these precautions, no data transmission over the internet can be guaranteed to be 100% secure. So, whilst we strive to protect your personal information, we cannot guarantee the security of any information which you disclose to us online and you must understand that you do so at your own risk.

We take care to protect your personal information. We take steps to ensure that access to personal information is restricted to employees who need it and that all employees who handle personal information are fully trained and kept up-to-date on our data management, security and privacy practices. Our employees are notified and reminded about the importance we place on privacy, and what they can do to ensure your information is protected

How do we protect your Information across borders?

The internet works as a global environment. This means that using it to collect and process personal data often involves the international transmission of data including outside of the European Economic Area (EEA)

Our third-party service providers, such as payment gateways and other payment transaction processors, are located in or have facilities that are located in a different country or territory to the UK. If you elect to proceed with a transaction that involves the services of one of our third-party service providers, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Your personal data is protected under applicable laws such as the European Commission Data Adequacy or they are certified with the international Privacy Shield Framework.

Once you leave our webstore or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Your Rights under applicable Data Protection Law

You retain all rights to your Personal Information and can request access to it at any time (please note that these rights don’t apply in all circumstances and that the date portability is only relevant from May 2018)

  • The right to be informed about the processing of your personal data
  • The right to have your personal data corrected if it’s inaccurate and to have incomplete personal data completed
  • The right to object to the processing of your personal data if there are compelling legitimate grounds. You may also object to your use of personal data for marketing purposes using the process set out in the section headed “Marketing”
  • The right to restrict processing of your personal data<
  • The right to have your personal data erased (the “right to be forgotten”)
  • The right to request access to your personal data and information about how we process it
  • The right to move, copy or transfer your personal data (“data portability”), and,
  • Rights in relation to automated decision making including profiling – In the unlikely circumstances that we process information about you on a purely automated basis that has a significant impact on you, we shall give you the opportunity to discuss the output of such processing before making those decisions (save to the extent otherwise permitted under applicable law).

Subject Access Request

If you would like a copy of some or all of your personal information, please email or write to us at the following address;

Genre Base Ltd
55 Hoghton Street,
Southport,
Merseyside,
PR9 0PG

On receipt of a Subject Access Request, we may require additional documentation or information from you to verify that the Personal Information you are requesting does relate to you. Once we have verified your identity, we will provide you with the information we hold about you within 30 calendar days.

Cookies

A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device, enabling companies to recognise your device across websites. Among other things, these store your preferences and settings; enable you to sign-in; provide interest-based advertising; combat fraud; and analyse how our websites and online services are performing.

We use cookies as well as the Device Information that we collect to recognise your device or IP address when you visit our website. Cookies allow our server to recognise your device for future visits.

For further information visit www.allaboutcookies.org

Personal Data Breach

In the case of a personal data breach (including electronic media, paper records and inappropriate access to information), where personal data is lost, compromised, misdirected or stolen, we will contact you without undue delay to explain what went wrong and what actions have been taken to fix it.

Marketing

Provided you have given us consent, we would like to send you information about products and services which may be of interest to you.

We’ll use your home address, company address, phone numbers, email address or social media to contact you according to your preferences. If after you have “opted – in”, you change your mind , want to change your preferences or want to unsubscribe at any time, please contact us by email or by writing to us at;

Genre Base Ltd
55 Hoghton Street,
Southport,
Merseyside,
PR9 0PG

In the case of social media messages, you can manage these via the social media platform.

We do not and will never share, disclose, sell, rent or otherwise provide personal Information to other companies for the marketing of their own products or services.

Changes to our Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our privacy practices or for any other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will give you notice of such changes by posting the revised policy on this website and where appropriate, by other means. By continuing to use this Website after these changes have been posted, you agree to the revised policy.

This privacy policy was last updated on 26rd April 2018. GDPR is effective from 25th May 2018.

Got a Question?

If you have a question please contact us by;

  • email
  • Or write to us at:

Genre Base Ltd
55 Hoghton Street,
Southport,
Merseyside,
PR9 0PG

Got a Complaint?

You have the right to complain to the Information Commissioner’s Office. It has enforcement powers and can investigate compliance with data protection law. Further information is available at www.ico.org.uk

Genre Base Ltd
Company Number: 08225014
VAT Number: 290311920
Established: 24/09/2012
55 Hoghton Street,
Southport,
Merseyside,
PR9 0PG

TEL: +44 (0) 151 324 3000

Cancellations, returns and refunds

1.1 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
1.2 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
1.3 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
1.4 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
1.5 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
1.6 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
1.7 You will not have any right to cancel an order for the supply of any of the following goods:
(a) medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement.
(b) a contract for passenger transport services – such as bus, rail or flight tickets.
(c) the supply of goods or services where prices are dependent upon fluctuations in the financial markets, which are beyond the control of the retailer.
(d) the supply of goods that are made to the customer’s specification or are clearly personalised.
(e) the supply of goods that are liable to deteriorate or expire rapidly – such as a delivery of fresh flowers or meat.
(f) the supply of newspapers, periodicals or magazines.
(g) the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance – for example, hotel bookings, courier services, car hire, restaurant bookings and theatre tickets for specific dates.
1.8 In addition you will lose your right to cancel if you:
(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
(b) unseal audio, video recordings or computer software that were sealed at the time of delivery.
(c) combine goods with other goods after delivery so that they become inseparable.